DOMESTIC SHIPPING Aurora Beauty provides free Shipping on all US orders over $50. Most orders ship within 24 hours, Monday through Friday. Orders placed after 3pm CST on Friday and over the weekends will ship the following Monday. Orders placed on major holidays will ship the next business day.
INTERNATIONAL SHIPPING Aurora Beauty ships anywhere around the globe. International shipping will ship via USPS First-Class Mail International or USPS Priority Mail International.
Please Note: When shipping outside of the U.S., additional taxes or duties may be charged by your local postal service or government. Unfortunately, we do not have access to which specific charges individual countries may apply. We are not responsible for any charges that your local post offices or government may enforce once packages have left the U.S.
BACKORDERS Backorder items will be shipped via standard delivery as soon as they become available. If other in-stock products were ordered along with your backorder items, you may receive multiple shipments to fulfill the order.
OUT OF STOCK We always update our website's inventory, but sometimes due to high demand, mistakes could happen. If a product you ordered is temporarily out of stock, we will notify you via email to see if you'd like us to ship the order incomplete. We would be happy to provide free shipping when the product arrives or help you find a replacement product.
DAMAGED SHIPMENT If you receive a product from us that was damaged in transit, please email us pictures of the damage at firstname.lastname@example.org and we will send a replacement to you at no additional cost.
CARING FOR THE EARTH Our packages are either shipped in recyclable and biodegradable packaging or post-consumer recycled content.