FRESHNESS GUARANTEED As a small family-owned business, Aurora Beauty always stocksfresh products and never sell products that are expired or that are close to the expiry date to our customers.
We make sure to always stock in very small batches and order more frequently with our artisans. This way you get the freshest product possible.
RETURNS & EXCHANGES Due to the very high cost of product ingredients and the labor-intensive small-batch production process, we are unable to accept returns or exchanges of opened and unopened products for reasons of dissatisfaction at this time.
To ensure 100% satisfaction, we encourage to give our Custom Samples program a try!
If you receive a product from us that was damaged in transit, please email us pictures of the damage within 7 days of receiving your order at firstname.lastname@example.org and we will send a replacement to you at no additional cost.